FUDforum
Fast Uncompromising Discussions. FUDforum will get your users talking.
Home » FUDforum » How To » maillist topic creation (how to control)
Show: Today's Messages :: Unread Messages :: Show Polls :: Message Navigator
| Subscribe to topic | Bookmark topic 		 Switch to threaded view of this topic Create a new topic Submit Reply
maillist topic creation [message #162544] Mon, 07 June 2010 14:14 Go to next message
lbrigman124 is currently offline  lbrigman124   United States
Messages: 26
Registered: March 2010
Karma: 0
Junior Member
 add to buddy list
ignore all messages by this user
I have e-mails coming into the forums with either the same topic
or a Re: topic. These don't seem to make it into the same
topic. I know that I can do the admin thing and manually merge
things but I would prefer to get this right a head of time.

How do I config the topic creation such that mail messages get
assigned to the same topic instead of individual topics with the
same title?

Report message to a moderator

Re: maillist topic creation [message #162547 is a reply to message #162544] Mon, 07 June 2010 15:52 Go to previous messageGo to next message
naudefj is currently offline  naudefj   South Africa
Messages: 3681
Registered: December 2004
Karma: 19
Senior Member
Administrator
Core Developer
 add to buddy list
ignore all messages by this user
This normally happens when users reply to messages before their Message-ID's can be captured. The solution is to run the import script more frequently.

Report message to a moderator

Re: maillist topic creation [message #162553 is a reply to message #162547] Wed, 09 June 2010 12:58 Go to previous messageGo to next message
lbrigman124 is currently offline  lbrigman124   United States
Messages: 26
Registered: March 2010
Karma: 0
Junior Member
 add to buddy list
ignore all messages by this user
Not quite what I had in mind. The problem is that most of the conversations occur outside of the forums on the mailing list. The forums don't
get to add their message id tag. No one responds from the forums. It is typically read only most of the time.

Report message to a moderator

Re: maillist topic creation [message #162554 is a reply to message #162547] Wed, 09 June 2010 13:03 Go to previous messageGo to next message
lbrigman124 is currently offline  lbrigman124   United States
Messages: 26
Registered: March 2010
Karma: 0
Junior Member
 add to buddy list
ignore all messages by this user
The import gets run for each message arrival but no one currently
replies from the forums.

Report message to a moderator

Re: maillist topic creation [message #162555 is a reply to message #162554] Wed, 09 June 2010 13:14 Go to previous messageGo to next message
naudefj is currently offline  naudefj   South Africa
Messages: 3681
Registered: December 2004
Karma: 19
Senior Member
Administrator
Core Developer
 add to buddy list
ignore all messages by this user
I haven't seen that before. Can you setup a test case or let us know how to reproduce the problem?

Report message to a moderator

Re: maillist topic creation [message #162556 is a reply to message #162555] Wed, 09 June 2010 13:55 Go to previous messageGo to next message
lbrigman124 is currently offline  lbrigman124   United States
Messages: 26
Registered: March 2010
Karma: 0
Junior Member
 add to buddy list
ignore all messages by this user
We have mailman as the mailing list manager. This is connected to a forum. Once this is setup. Sending and replying to messages from the list
gets new topics.

Report message to a moderator

Re: maillist topic creation [message #162557 is a reply to message #162556] Wed, 09 June 2010 14:14 Go to previous messageGo to next message
naudefj is currently offline  naudefj   South Africa
Messages: 3681
Registered: December 2004
Karma: 19
Senior Member
Administrator
Core Developer
 add to buddy list
ignore all messages by this user
Not enough, I have lists like that and they all work just fine.

Report message to a moderator

Re: maillist topic creation [message #162558 is a reply to message #162556] Wed, 09 June 2010 15:20 Go to previous messageGo to next message
lbrigman124 is currently offline  lbrigman124   United States
Messages: 26
Registered: March 2010
Karma: 0
Junior Member
 add to buddy list
ignore all messages by this user
Turns out we have a system that is aberrant. It is a ticketing system.

First message:
Message-ID: <11050211(dot)1276101695143(dot)JavaMail(dot)tuxprd(at)fargo(dot)arrisi(dot)com>
Thread index: AcsH8qMkXpEt/gBXTpqfGAHx+Odptg==

Second Message:
Message-ID:<25804854(dot)1276102101258(dot)JavaMail(dot)tuxprd(at)fargo(dot)arrisi(dot)com>
Thread index:AcsH85POKckY4H+qRim70byVF9078g==

Both of these messages have the same subject up until about 30 characters in.

Report message to a moderator

Re: maillist topic creation [message #162559 is a reply to message #162558] Wed, 09 June 2010 16:42 Go to previous messageGo to next message
lbrigman124 is currently offline  lbrigman124   United States
Messages: 26
Registered: March 2010
Karma: 0
Junior Member
 add to buddy list
ignore all messages by this user
Can the import track other custom headers as the tag to determine whether to create a new topic or add to an existing one?

Report message to a moderator

Re: maillist topic creation [message #162560 is a reply to message #162559] Wed, 09 June 2010 19:01 Go to previous messageGo to next message
lbrigman124 is currently offline  lbrigman124   United States
Messages: 26
Registered: March 2010
Karma: 0
Junior Member
 add to buddy list
ignore all messages by this user
If I turn on "Slow Reply Match" how much of the message needs to match to get into the same topic?

Report message to a moderator

Re: maillist topic creation [message #162568 is a reply to message #162560] Thu, 10 June 2010 02:22 Go to previous message
naudefj is currently offline  naudefj   South Africa
Messages: 3681
Registered: December 2004
Karma: 19
Senior Member
Administrator
Core Developer
 add to buddy list
ignore all messages by this user
The subject must match 100%. For example, a message with Subject:
Re: xyz
is received, FUDforum will look for a topic with title xyz.

Report message to a moderator

Quick Reply
Formatting Tools:   
  Switch to threaded view of this topic Create a new topic
Previous Topic: Question about private messages
Next Topic: Add new "shortcut" to SEO
Goto Forum:
  

-=] Back to Top [=-
[ Syndicate this forum (XML) ] [ RSS ]

Current Time: Tue Oct 16 19:56:17 EDT 2018

Total time taken to generate the page: 0.00830 seconds
.:: Contact :: Home ::.

Powered by: FUDforum 3.0.8.
Copyright ©2001-2018 FUDforum Bulletin Board Software