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Uploading file getting 500 interal error (solved!) [message #187786] Thu, 03 October 2019 23:44 Go to next message
GaryM is currently offline  GaryM   United States
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About 2 days ago users were unable to upload attachments, appeared out of nowhere. We couldn't trace it in the admin panel--> error log. We also ran a forum consistency check and optimize to try an clear the error, no doing.

I ssh'd into the host webserver to look at the error log. I was able to re-produce it to get more detail:

[Thu Oct 03 20:07:44.176275 2019] [:error] [pid 27362] [client 73.225.60.238:51003] [client 73.225.60.238] ModSecurity: Input filter: Failed to delete temporary file: /run/shm/modsec_tmp/20191003-200744-XZa3f5XUhEVkA@uGjA7eAAAAAAw-request_bod y-zSJAew [hostname "vintagegruen.org"] [uri "/internal_error.html"] [unique_id "XZa3f5XUhEVkA@uGjA7eAAAAAAw"], referer: http://vintagegruen.org/vgforum/index.php?t=post&reply_to=11185&

Googling tells me that modsecurity has no access on /root/tmp directory

Of course I do not have access to root on the server.

Looking for some advice and direction.

Thanks in advance!


[Updated on: Fri, 04 October 2019 22:15]

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Re: Uploading file getting 500 interal error (solved!) [message #187787 is a reply to message #187786] Fri, 04 October 2019 22:18 Go to previous message
GaryM is currently offline  GaryM   United States
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Our host provider reconfigured ModSecurity and recycled apache. Lone behold it also fixed our linking issue that's been an issue for months (a bug in this forum that I also have to close).

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