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maillist topic creation [message #162544]

Mon, 07 June 2010 18:14

lbrigman124

Messages: 26
Registered: March 2010

Karma: 0

Junior Member

I have e-mails coming into the forums with either the same topic
or a Re: topic. These don't seem to make it into the same
topic. I know that I can do the admin thing and manually merge
things but I would prefer to get this right a head of time.

How do I config the topic creation such that mail messages get
assigned to the same topic instead of individual topics with the
same title?

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Re: maillist topic creation [message #162547 is a reply to message #162544]

Mon, 07 June 2010 19:52

naudefj

Messages: 3775
Registered: December 2004

Karma: 28

Senior Member
Administrator
Core Developer

This normally happens when users reply to messages before their Message-ID's can be captured. The solution is to run the import script more frequently.

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Re: maillist topic creation [message #162553 is a reply to message #162547]

Wed, 09 June 2010 16:58

lbrigman124

Messages: 26
Registered: March 2010

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Junior Member

Not quite what I had in mind. The problem is that most of the conversations occur outside of the forums on the mailing list. The forums don't
get to add their message id tag. No one responds from the forums. It is typically read only most of the time.

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Re: maillist topic creation [message #162554 is a reply to message #162547]

Wed, 09 June 2010 17:03

lbrigman124

Messages: 26
Registered: March 2010

Karma: 0

Junior Member

The import gets run for each message arrival but no one currently
replies from the forums.

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Re: maillist topic creation [message #162555 is a reply to message #162554]

Wed, 09 June 2010 17:14

naudefj

Messages: 3775
Registered: December 2004

Karma: 28

Senior Member
Administrator
Core Developer

I haven't seen that before. Can you setup a test case or let us know how to reproduce the problem?

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Re: maillist topic creation [message #162556 is a reply to message #162555]

Wed, 09 June 2010 17:55

lbrigman124

Messages: 26
Registered: March 2010

Karma: 0

Junior Member

We have mailman as the mailing list manager. This is connected to a forum. Once this is setup. Sending and replying to messages from the list
gets new topics.

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Re: maillist topic creation [message #162557 is a reply to message #162556]

Wed, 09 June 2010 18:14

naudefj

Messages: 3775
Registered: December 2004

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Senior Member
Administrator
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Not enough, I have lists like that and they all work just fine.

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Re: maillist topic creation [message #162558 is a reply to message #162556]

Wed, 09 June 2010 19:20

lbrigman124

Messages: 26
Registered: March 2010

Karma: 0

Junior Member

Turns out we have a system that is aberrant. It is a ticketing system.

First message:
Message-ID: <11050211(dot)1276101695143(dot)JavaMail(dot)tuxprd(at)fargo(dot)arrisi(dot)com>
Thread index: AcsH8qMkXpEt/gBXTpqfGAHx+Odptg==

Second Message:
Message-ID:<25804854(dot)1276102101258(dot)JavaMail(dot)tuxprd(at)fargo(dot)arrisi(dot)com>
Thread index:AcsH85POKckY4H+qRim70byVF9078g==

Both of these messages have the same subject up until about 30 characters in.

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