| PHP code for automated tracking [message #171140] |
Mon, 27 December 2010 16:18  |
nbarnard
Messages: 1
Registered: December 2010
Karma: 0
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I am looking for a php/mysql program that will automatically send an
email to the user acknowledging the request and to an agent based on
one of many categories in their profile and the users profiles
(previously created). The email should have an option for the agent to
accept or decline the request and then an email sent to the next agent
in the cue. It is very much like a ticket tracker, but automated
transfers.
Please feel free to ask more questions. Thank you.
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| Re: PHP code for automated tracking [message #171141 is a reply to message #171140] |
Mon, 27 December 2010 16:58  |
The Natural Philosoph
Messages: 993
Registered: September 2010
Karma: 0
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Senior Member |
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nbarnard wrote:
> I am looking for a php/mysql program that will automatically send an
> email to the user acknowledging the request and to an agent based on
> one of many categories in their profile and the users profiles
> (previously created). The email should have an option for the agent to
> accept or decline the request and then an email sent to the next agent
> in the cue. It is very much like a ticket tracker, but automated
> transfers.
>
> Please feel free to ask more questions. Thank you.
Is this to be generated on a timed basis, or by a users doing something
on a web site?
If the former, php would not be my first choice.
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| Re: PHP code for automated tracking [message #171142 is a reply to message #171140] |
Mon, 27 December 2010 17:27 |
Jerry Stuckle
Messages: 2598
Registered: September 2010
Karma: 0
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Senior Member |
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On 12/27/2010 11:18 AM, nbarnard wrote:
> I am looking for a php/mysql program that will automatically send an
> email to the user acknowledging the request and to an agent based on
> one of many categories in their profile and the users profiles
> (previously created). The email should have an option for the agent to
> accept or decline the request and then an email sent to the next agent
> in the cue. It is very much like a ticket tracker, but automated
> transfers.
>
> Please feel free to ask more questions. Thank you.
This sounds pretty specific - and not something you're likely to find
off the shelf. I'm afraid you're going to have to write it yourself.
The bright side is it doesn't seem to be overly complicated and
shouldn't be that hard to do.
--
==================
Remove the "x" from my email address
Jerry Stuckle
JDS Computer Training Corp.
jstucklex(at)attglobal(dot)net
==================
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| Re: PHP code for automated tracking [message #171144 is a reply to message #171140] |
Mon, 27 December 2010 19:08 |
Captain Paralytic
Messages: 204
Registered: September 2010
Karma: 0
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Senior Member |
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On Dec 27, 4:18 pm, nbarnard <nmbarn...@gmail.com> wrote:
> I am looking for a php/mysql program that will automatically send an
> email to the user acknowledging the request and to an agent based on
> one of many categories in their profile and the users profiles
> (previously created). The email should have an option for the agent to
> accept or decline the request and then an email sent to the next agent
> in the cue. It is very much like a ticket tracker, but automated
> transfers.
>
> Please feel free to ask more questions. Thank you.
Is it a snooker, billiards or pool cue?
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| Re: PHP code for automated tracking [message #171148 is a reply to message #171144] |
Tue, 28 December 2010 09:49 |
Erwin Moller
Messages: 228
Registered: September 2010
Karma: 0
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Senior Member |
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On 12/27/2010 8:08 PM, Captain Paralytic wrote:
> On Dec 27, 4:18 pm, nbarnard<nmbarn...@gmail.com> wrote:
>> I am looking for a php/mysql program that will automatically send an
>> email to the user acknowledging the request and to an agent based on
>> one of many categories in their profile and the users profiles
>> (previously created). The email should have an option for the agent to
>> accept or decline the request and then an email sent to the next agent
>> in the cue. It is very much like a ticket tracker, but automated
>> transfers.
>>
>> Please feel free to ask more questions. Thank you.
>
> Is it a snooker, billiards or pool cue?
If it is billiards, I'll help him. :-)
Erwin Moller
--
"There are two ways of constructing a software design: One way is to
make it so simple that there are obviously no deficiencies, and the
other way is to make it so complicated that there are no obvious
deficiencies. The first method is far more difficult."
-- C.A.R. Hoare
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| Re: PHP code for automated tracking [message #171149 is a reply to message #171144] |
Tue, 28 December 2010 11:30 |
The Natural Philosoph
Messages: 993
Registered: September 2010
Karma: 0
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Senior Member |
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Captain Paralytic wrote:
> On Dec 27, 4:18 pm, nbarnard <nmbarn...@gmail.com> wrote:
>> I am looking for a php/mysql program that will automatically send an
>> email to the user acknowledging the request and to an agent based on
>> one of many categories in their profile and the users profiles
>> (previously created). The email should have an option for the agent to
>> accept or decline the request and then an email sent to the next agent
>> in the cue. It is very much like a ticket tracker, but automated
>> transfers.
>>
>> Please feel free to ask more questions. Thank you.
>
> Is it a snooker, billiards or pool cue?
Its a theatrical cue, dumbo!
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| Re: PHP code for automated tracking [message #171150 is a reply to message #171148] |
Tue, 28 December 2010 11:30 |
The Natural Philosoph
Messages: 993
Registered: September 2010
Karma: 0
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Senior Member |
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Erwin Moller wrote:
> On 12/27/2010 8:08 PM, Captain Paralytic wrote:
>> On Dec 27, 4:18 pm, nbarnard<nmbarn...@gmail.com> wrote:
>>> I am looking for a php/mysql program that will automatically send an
>>> email to the user acknowledging the request and to an agent based on
>>> one of many categories in their profile and the users profiles
>>> (previously created). The email should have an option for the agent to
>>> accept or decline the request and then an email sent to the next agent
>>> in the cue. It is very much like a ticket tracker, but automated
>>> transfers.
>>>
>>> Please feel free to ask more questions. Thank you.
>>
>> Is it a snooker, billiards or pool cue?
>
> If it is billiards, I'll help him. :-)
>
Billiards is a load of balls.
> Erwin Moller
>
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