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Re: Forum Password Reset Failure [message #187080 is a reply to message #168250]

Tue, 15 March 2016 21:06

dgt224

Messages: 2
Registered: March 2016
Location: Augusta, Georgia, USA

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Junior Member

I have been assisting a long-time user with a similar problem on his forum. It turned out that following the link in the reset email message triggers the password reset and takes you to the login page. It also causes transmission of a second email message that contains the new login credentials, so you have to look for that second message before you can actually log in. This is arguably a bug; at least one user seems to have gone through half a dozen password reset attempts before finally getting the sequence right. Our fix was to modify the messages involved to make it clear(er) that there would be two e-mail messages.

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		Forum Password Reset Failure By: proc on Tue, 19 March 2013 20:36
		Re: Forum Password Reset Failure By: dgt224 on Tue, 15 March 2016 21:06

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