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E-mail notification problems [message #17065]

Mon, 15 March 2004 04:30

tonyj321

Messages: 3
Registered: March 2004

Karma: 0

Junior Member

HI, I am running a couple of forums based on FUDForum 2.6.0. They mostly work fine, but I am experiencing some problems with e-mail notifications when new topics are created. Although several people have registered to receive e-mail notications, it appears the notification is only sent to one user. Which user seems to vary from one forum to another. (I know this because I monitor the smtp server log, and see only one message with 1 recipient each time a new topic is posted).

I am running FUDForum on windows 2000 (under IIS) and I am usng the SMTP client built-in to FUDForum, since I run two forums on the same machine and need different "from" addresses.

Are there any know issues that could be causing this problem? Any suggestions for tracking down the problem?

Tony

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Re: E-mail notification problems [message #17070 is a reply to message #17065]

Mon, 15 March 2004 13:37

Ilia

Messages: 13241
Registered: January 2002

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Senior Member
Administrator
Core Developer

When sending e-mail notifications FUDforum optimizes the process by sending a single e-mail with multiple recipients.

FUDforum Core Developer

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Re: E-mail notification problems [message #17090 is a reply to message #17070]

Tue, 16 March 2004 10:13

tonyj321

Messages: 3
Registered: March 2004

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Junior Member

Ilia wrote on Mon, 15 March 2004 08:37

When sending e-mail notifications FUDforum optimizes the process by sending a single e-mail with multiple recipients.

Yes I understand that, but the problem is that it is generating one message with only one recipient each time. I verify this by looking both at the sendmail log and the headers of the e-mail itself. I have also checked that there are in fact multiple users subscribed to the forum.

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Re: E-mail notification problems [message #17093 is a reply to message #17090]

Tue, 16 March 2004 14:21

Ilia

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Then it probably means that other users have received prior notifications and didn't act upon them. So the forum does not send them additional notifications.

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Re: E-mail notification problems [message #17164 is a reply to message #17093]

Thu, 18 March 2004 17:04

kwrona

Messages: 4
Registered: January 2004

Karma: 0

Junior Member

Hi,

could you make this mechanism configurable that an administrator could turn it on or off.
I would prefer to have a reliable notification system. It happens very often that my users do not login when they want to read new message but rather use anonymous user.
What is the exact mechanism, are the mails blocked for the entire system or just for forum where the user did not read a message?
By the way is there a way to a get notification when user replies for replay?

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Re: E-mail notification problems [message #17167 is a reply to message #17164]

Thu, 18 March 2004 17:31

Ilia

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Registered: January 2002

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The email 'block' is specific to a particular user. Further more it even distinguishes between forum notifications and topic notifications.

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Odp: Re: E-mail notification problems [message #17171 is a reply to message #17167]

Thu, 18 March 2004 17:38

kwrona

Messages: 4
Registered: January 2004

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Junior Member

thank for quick reply.
Anyway, can I switch this feature off.

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Re: Odp: Re: E-mail notification problems [message #17179 is a reply to message #17171]

Thu, 18 March 2004 19:08

Ilia

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You cannot turn it off, but given the number of requests I will add this feature in the future release of FUDforum.

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Re: E-mail notification problems [message #17299 is a reply to message #17065]

Tue, 23 March 2004 19:11

jasonw

Messages: 1
Registered: March 2004

Karma: 0

Junior Member

So, here is the problem I am seeing. ALL email notifications seem to not be working after upgrading the forum from 2.5 to 2.6. The notifications are attempting to go out via the email server to address "@pager.icq.com" I checked into the code and found the following in forum/theme/default/post.php which is probably generated from a src file for the theme, but the code is as follows and is around line 1691:

                        if ($r[2] & 16) {
                                $to['EMAIL'] = $r[0];
                        } else {
                                $to['ICQ'] = $r[1].'@pager.icq.com';
                        }
                        if (isset($r[4]) && is_null($r[3])) {
                                $tl[] = $r[4];
                        }

This is changed from 2.5 which used a conditional ternary operator instead of this if/else block. I think, upgrading from 2.5 to 2.6 there may be an issue with the field from the database this block is checking at the beginning. $r[2] resolves to the users_opt field. I think the if check is failing on that field for some reason or another. Assistance is greately appreciated since I can't seem to figure this one out.

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Re: Odp: Re: E-mail notification problems [message #17648 is a reply to message #17179]

Thu, 08 April 2004 18:01

tonyj321

Messages: 3
Registered: March 2004

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Junior Member

Hi I have upgraded to 2.6.2rc1, where the new feature for turning off e-mail blocking is available (thanks Razz

).

However I still see the problem that e-mail notifications are always sent to only one subscriber Sad

. I believe I have tracked down the bug in post.php, at line 1714.

Currently it says:

				if ($r[2] & 4) {
					$to['EMAIL'] = $r[0];
				} else {
					$to['ICQ'] = $r[1].'@pager.icq.com';
				}

but I think it should say:

				if ($r[2] & 4) {
					$to['EMAIL'][] = $r[0];
				} else {
					$to['ICQ'][] = $r[1].'@pager.icq.com';
				}

(IE as we loop over all the subscribed e-mail addresses we append them to the $to['EMAIL'] array). I did not yet check carefully if this same problem occurs in other places.

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Re: Odp: Re: E-mail notification problems [message #17649 is a reply to message #17648]

Thu, 08 April 2004 18:37

Ilia

Messages: 13241
Registered: January 2002

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Senior Member
Administrator
Core Developer

You are correct in your analysis, there was indeed a bug with the code, it is now corrected.

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